DNCL Support centre
For Consumers Service
Canadian consumers calling from within Canada who wish to register their number on the National Do Not Call List (DNCL) or who wish to file a complaint by phone, fax, or teletypewriter, can do so by using the National DNCL service line by calling toll-free:
- By Phone: 1-866-580-DNCL (3625)
- By Fax: 1-888-DNCL-FAX (362-5329) - see Fax Registration Instructions
- By TTY device: 1-888-DNCL-TTY (362-5889)
For Telemarketers Service
By Email only: support@lnnte-dncl.gc.ca
Unsolicited Telecommunication Rules
For questions or comments pertaining to the Unsolicited Telecommunication Rules (which include the National DNCL Regulations), please contact the Canadian Radio-television and Telecommunications Commission (CRTC):
By Internet:
CRTC Inquiry FormBy Telephone:
- Toll-free telephone: 1-877-249-CRTC (2782)
- Outside Canada: 819-997-0313
- Toll-free TTY device: 1-877-909-CRTC (2782)
- Outside Canada: 819-994-0423
By Mail:
Telemarketing Regulation
c/o CRTC
Ottawa, Ontario
Canada K1A 0N2
Technical Difficulties:
If you are a Telemarketer and are encountering technical difficulties on the National DNCL Web site, please consult the Technical Assistance page
Contact the CRTC Access to Information and Privacy Coordinator:
To access your personal information held by the CRTC, or to submit an Access to Information request, contact our Access to Information and Privacy Coordinator:
- phone: 819-997-4274
- toll free: 1-877-249-2782
- email: aiprp-atip@crtc.gc.ca
For more information on privacy issues and the Privacy Act in general, contact the Privacy Commissioner:
- online at Office of the Privacy Commissioner of Canada
- toll free phone: 1-800-282-1376
For more information about your right to access, consult Information about programs and information holdings
- Date modified: