National Do Not Call List Exemptions
- Canadian registered charities;
- Political parties, riding associations and candidates;
- Persons or entities collecting information for a survey; and
- Newspapers of general circulation for the purpose of soliciting subscriptions.
- Has purchased, leased, or rented a product or service from the telemarketer in the last eighteen (18) months;
- Has a written contract with a telemarketer that is still in effect or expired within the last eighteen (18) months; or
- Has made an inquiry or has submitted an application to a telemarketer about a product or service within the last six (6) months.
- The consumer’s permission to be called on a written form, electronic form, or an online form; or
- An audio recording of the consumer’s verbal permission, or a record of it verified by an independent third party.
All telemarketers and clients of telemarketers must keep an internal do not call list
All telemarketers making exempt telemarketing calls must still identify the caller
Other types of calls that are exempt from the National DNCL Rules
Calls from organizations conducting market research, surveys, or public opinion polls are exempt from the National Do Not Call List Rules. Also, under s. 41.7(5) of the Telecommunications Act, market research and polling firms are not required to keep internal do not call lists.
More information on National DNCL exemptions
The list of all exemptions to the National DNCL, except the exemption for telemarketing calls to business, can be found in section 41.7 of the Telecommunications Act. The definitions are also included in the Telecommunications Act. You can find more information concerning the Unsolicited Telecommunications Rules, the National DNCL and telemarketing regulations on the Telemarketing information page in the Consumers section of the CRTC website.
- Date Modified: