Important Notices

Official Languages

The National Do Not Call List (DNCL) respects the Official Languages Act and the relevant Treasury Board Secretariat policies and is committed to ensuring all information and services on this site are available in both English and French. However, visitors should be aware that some information from external sources that are not subject to the Official Languages Act is only provided as a convenience and is available only in the language in which it was provided.

Hyperlinking Notice

Visitors to this site should also be aware that information offered by non-Government of Canada sites to which the National DNCL links is not subject to the Privacy Act or the Official Languages Act and may not be accessible to persons with disabilities. The information offered may be available only in the language(s) used by the sites in question, and visitors should research the privacy policies of the sites before providing personal information.

Copyright/Permission to Reproduce

Materials on this Web site were produced and/or compiled by the National DNCL Operator for the purpose of providing Canadians with direct access to information about the National DNCL.

The material on this site is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.

Reproduction of Government Symbols

The official symbols of the Government of Canada, including the "Canada" wordmark, the Arms of Canada, and the flag symbol may not be reproduced, whether for commercial or non-commercial purposes, without written authorization. Request for authorization from the Treasury Board Secretariat may be addressed to:

information@fip-pcim.gc.ca
Federal Identity Program
Treasury Board of Canada Secretariat
300 Laurier Avenue West
Ottawa, Canada K1A 0R5

Third Party Information Notice

Some of the information and services found on this Web site have been provided by external sources. The Government of Canada and the National DNCL Operator are not responsible for the accuracy, reliability or currency of the information or services provided by external sources. Users wishing to rely upon this information or services should consult directly with the appropriate source.

Official Web Sites

This Web site (www.lnnte-dncl.gc.ca) is the official Web site of the National DNCL. It provides the official procedures and information necessary for Consumers, Telemarketers and Clients of telemarketers to participate and comply with the Unsolicited Telecommunications Rules framework and the National DNCL.

Impostor Web sites may attempt to mislead members of the public into thinking that they are official sites of National DNCL. These Web sites may attempt to charge you for services that are otherwise free to Consumers on the National DNCL Web site. They may also attempt to charge Consumers for services that you may never receive or request that you pay their fees in cash by mail or by making deposits to personal bank accounts. These methods are contrary to the official procedures for the National DNCL. Sending any personal or biographical information to impostor or non-official Web sites could also result in identity theft or fraud.

In June 2006, Parliament amended the Telecommunications Act to grant the CRTC the powers required to establish a National Do Not Call List (DNCL or NDNCL) and to delegate such powers to a national operator (National DNCL Operator or Operator). The purpose of the National DNCL is to give consumers a choice about whether to receive telemarketing calls. Organizations that make non-exempt telemarketing calls are not allowed to call phone numbers registered on the National DNCL. The CRTC performed a Privacy Impact Assessment that did not raise any significant concerns with regards to the deployment of a Do Not Call List solution for Canadians.

1. Processing of Information Statement

The National Do Not Call List (DNCL) Operator (RCGT) is committed to respecting the privacy and confidentiality of the information provided by persons and organizations when using the National DNCL.

The National DNCL Operator is responsible for carrying out specific functions in relation to the National DNCL and the Unsolicited Telecommunications Rules. These functions include:

• Registering residential, wireless, fax or VoIP telephone number(s) to reduce the number of telemarketing calls or faxes to such numbers.
• De-registering residential, wireless, fax or VoIP telephone number(s) when consumers no longer wish to benefit from the National DNCL.
• Collecting information about complaints relating to telemarketing calls.
• Managing registrations, subscriptions and access to the contents of the National DNCL by telemarketers and their clients.

This Privacy and Confidentiality Statement applies to RCGT (the National DNCL Operator), including its employees, agents and subcontractors; the Canadian Radio-television and Telecommunications Commission (CRTC); and/or its Complaints Investigator Delegate. This Privacy and Confidentiality Statement is meant to inform persons and organizations about the purposes for collecting personal and confidential information as well as the way such information is subsequently used and disclosed.

Information will be collected by RCGT pursuant to Compliance and Enforcement Decision CRTC 2017-385, and will be used by, and disclosed to, the CRTC and/or its Complaints Investigator Delegate, as the CRTC may determine from time to time as necessary to support the CRTC’s regulatory responsibilities. Information collected by RCGT will be protected in accordance with applicable privacy laws and will be used and disclosed by RCGT, the CRTC, and/or its Complaints Investigator Delegate (as the case may be) to administer and enforce the Unsolicited Telecommunications Rules (including the National DNCL Rules), as amended by the CRTC from time to time. Information may also be disclosed to Canadian and/or foreign law enforcement agencies for the purposes of administering or enforcing any law or carrying out a lawful investigation.

2. Personal Information

Personal information will be collected, used and disclosed by RCGT to register, verify and de-register residential, wireless, fax or VoIP telephone number(s) on the National DNCL. The numbers registered by consumers on the National DNCL will be disclosed to telemarketers and clients of telemarketers and other subscribers to the National DNCL to prevent telemarketing calls to those numbers. The numbers may also be disclosed, on a confidential basis, by telemarketers and clients of telemarketers and other subscribers to the National DNCL to another person involved in supplying the subscriber with services to enable compliance with the National DNCL Rules.

In addition, personal information will be collected, used and disclosed by RCGT, the CRTC and/or its Complaints Investigator Delegate in order to investigate complaints regarding violations of the Unsolicited Telecommunications Rules, to administer and enforce these rules, and for audit and quality assurance purposes. Personal information may also be disclosed to Canadian and/or foreign law enforcement agencies for the purpose of administering or enforcing any law or carrying out a lawful investigation.

Types of information that is collected from an individual:

• Information collected for number registration, de-registration and verification is retained indefinitely.
  • Residential, wireless, fax or VoIP telephone number(s)
• Information collected for Complaint Investigation is retained for a minimum of 5 years
  • Nature of the complaint
  • Details of the complaint including: the date of the telemarketing call, the telephone number called, indication that the telephone number called is a residence or business number, indication that the complaint is related to a fax, the telemarketer’s company name and/or telephone number, and, if known, the description of the product or service the call was about, other relevant details about the call volunteered by the complainant, and the telemarketer’s agent’s name.
  • Contact information and language preference so that a complainant may be contacted in the event additional information is required during an investigation. Contact information includes: name, phone number and e-mail address or mailing address.

3. Information related to Telemarketers, Clients of Telemarketers and other Subscribers

The National DNCL Operator (RCGT) collects, uses, and discloses information related to telemarketers, clients of telemarketers, and other persons and organizations in order to: (i) enable subscription and give access to the contents of the National DNCL; (ii) facilitate and manage the registration of telemarketers, or clients of telemarketers, or other persons or organizations to the National DNCL; and (iii) support other activities specifically identified at the time the information is collected. In addition, information of persons and organizations will be collected to allow for the receipt of technical assistance from RCGT.

Types of information that may be collected from, used by, and disclosed to telemarketers, clients of telemarketers and other persons and organizations:

• Information Collected for Registration:
  • Business legal name
  • Business Operating Name
  • Parent company name
  • Business address
  • Business Telephone Number
  • Business website (optional)
  • Industry
  • Number of employees
  • Number of telemarketing agents
  • Telemarketer Function (description of organization’s telemarketing activities)
  • Name(s) and telephone number(s) used and displayed while making telemarketing calls
  • Account Manager contact information, including name of responsible person(s) and contact information for account and subscription management

• Information Collected for Subscription to the National DNCL (if applicable):
  • Type of subscription required: download or query
  • Payment type: credit card or electronic funds transfer
  • Partial payment transaction information may be collected, such as credit card expiry date and last four digits.

Note: Payment transaction information, including credit card numbers and expiry dates or financial institution and bank account information may be collected by third-party payment transaction processors in order to process payment transactions. Information provided to payment transaction processors may be disclosed to payment processors, financial institutions or other third parties only when such parties require the information to process payment transactions.

National DNCL Access and Privacy Coordinator:

• Toll-free: 1-866-791-6601
• TTY device: 1-888-362-5889
• E-mail: privacy@req.lnnte-dncl.gc.ca

National DNCL Access and Privacy Coordinator:

• Telephone: 819-997-4274
• TTY device: 819-994-0423
• Toll-free: 1-877-249-2782
• Website: http://www.crtc.gc.ca/eng/question.htm