File a complaint

To file a complaint, you will need:

Your phone number where the call was received.
The name or phone number of the telemarketer.
The date you received the call.

You can complain about any call you received that you believe violated one of the Unsolicited Telecommunications Rules.

To file a complaint, please tell us about the type of call you received, and then click Next:(required)

Answered the phone

Did not answer the phone

Received a voice mail message

Received a fax

Things you should know before filing a complaint

Personal information will be collected, used and disclosed by Raymond Chabot Grant Thornton (RCGT) to register, verify and de-register residential, wireless, fax or VoIP telephone number(s) on the National DNCL. The numbers registered by consumers on the National DNCL will be disclosed to telemarketers and clients of telemarketers and other subscribers to the National DNCL to prevent telemarketing calls to those numbers. The numbers may also be disclosed, on a confidential basis, by telemarketers and clients of telemarketers and other subscribers to the National DNCL to another person involved in supplying the subscriber with services to enable compliance with the National DNCL Rules.

In addition, personal information will be collected, used and disclosed by RCGT, the CRTC and/or its Complaints Investigator Delegate in order to investigate complaints regarding violations of the Unsolicited Telecommunications Rules, to administer and enforce these rules, and for audit and quality assurance purposes. Personal information may also be disclosed to Canadian and/or foreign law enforcement agencies for the purpose of administering or enforcing any law or carrying out a lawful investigation.

You as an individual have the right to access and correct this personal information by contacting the CRTC directly. If you believe that the CRTC has mishandled your personal information, you may file a complaint with the Office of the Privacy Commissioner of Canada. (https://www.priv.gc.ca/en/report-a-concern/file-a-formal-privacy-complaint/)

The types of information collected can be found in the National DNCL Personal Information Bank on Infosource at https://crtc.gc.ca/eng/about/sources.htm, Bank Number: CRT PPU 075.

Contact your local law enforcement if you have been threatened, are a victim of a crime, or fear for anyone's safety.

Suspect fraud?

If you think the call may be part of a fraud scheme, contact law enforcement authorities or the Canadian Anti Fraud Center

(1-888-495-8501)

Debt related?

If the call is about debt or bill collection, you should contact your provincial consumer affairs department or visit the Canadian Consumer Information Gateway.

Elections related?

Please contact Elections Canada directly for these issues:

To complain about a misleading call, text, or email about the federal elections
To complain about service to voters or the way the federal elections is run
To confirm information on when and where to vote

Call 1-800-463-6868 or contact Elections Canada online.

Date Modified:: 2018-04-09

To file a complaint, you must know the name or phone number of the organization. Please indicate which of the following you have(required)

The name of the organization

The phone number of the organization

Both the name and phone number of the organization

Declaration statement

In order to continue with your complaint submission, it is required that you agree to the following statement: I understand that the ability of the CRTC to effectively investigate my complaint depends on the accuracy and completeness of the information that I provide. I understand that the CRTC may contact me for further information regarding my complaint. I declare that the information that I provided in this complaint is true and correct to the best of my knowledge.

I agree with this declaration(required)

Yes

Please note: The CRTC will contact you for additional information only if required. The CRTC cannot provide information on the status of your complaint, or information on the ongoing cases and investigations.

Date Modified:: 2018-04-09

Caller details

If you have caller ID information, please enter it here

Caller ID / VoIP (819-555-1234, 1234@example.ca)

Industry

Please specify(required)

If they gave you any of the following, please enter it here:

Postal address

Website

E-mail address

Date Modified:: 2018-04-09

Your details

Title

First name(required)

Last name(required)

Your address

Address line 1(required)

Address line 2

Country(required)

City / Municipality(required)

Province / territory(required)

Postal / Zip code(required)

How to contact you

Phone number 1(required)

Phone number 2

Confirm email

Preferred language of correspondence(required)

Number called

Phone number you were called at(required)

You use this number as your (please check all that apply)(required)

Personal phone

Business phone

Provider for this phone number(required)