Base URL: https://public-api.lnnte-dncl.gc.ca

• The API requires the use of third-party identification for your application. To obtain an authorization token, use the following endpoint: https://public-api.lnnte-dncl.gc.ca/OAuth/BearerToken
• The body of the request should contain: grant_type=client_credentials&client_id=12345&client_secret=12345
• If successful, the body of the response will be a JSON object containing a property “access_token”
• Subsequent requests to the API should contain an Authorization header with the following value: “Bearer {access_token}” where you replace the access token with the one you obtained.

Endpoint

• The endpoint for checking a phone number is: https://public-api.lnnte-dncl.gc.ca/v1/Consumer/Check
• The REST method to use is POST

Request Body

• The request body is a JSON object containing one property: “Phone” with the unformatted phone number as a value.

Response Body

The response body is a JSON object.

• Phone: the phone number
• AddedAt: the date and time at which the phone number was registered
• UpdatedAt: the last modification of this registration
• Active: (Boolean) whether this phone number is currently registered
• ActiveAt: the date and time when this phone number’s registration became active
• ActiveNow: (Boolean) whether this phone number is currently active (the 31 days wait period is completed)

Endpoint

• The endpoint for Register a phone number is: https://public-api.lnnte-dncl.gc.ca/v1/Consumer/Register
• The REST method to use is POST

Request Body

• The request body is a JSON object containing one property: “Phone” with the unformatted phone number as a value.

Response Body

The response body is a JSON object.

• Phone: the phone number
• AddedAt: the date and time at which the phone number was registered
• UpdatedAt: the last modification of this registration
• Active: (Boolean) whether this phone number is currently registered
• ActiveAt: the date and time when this phone number’s registration became active
• ActiveNow: (Boolean) whether this phone number is currently active (the 31 days wait period is completed)

Endpoint

• The endpoint for Register a phone number is: https://public-api.lnnte-dncl.gc.ca/v1/Consumer/Complaint
• The REST method to use is POST

Request Body

The request body is a JSON object with the following properties:

• IncidentOccurredAt (datetime *)
• OrgAgentPhone (string) Phone number that made the call. One of OrgAgentPhone or OrgName must be supplied
• CallerId (string) Caller ID displayed
• OrgName (string) One of OrgAgentPhone or OrgName must be supplied
• OrgRepresented (string)
• OrgIndustryID (uuid – see next API endpoint)
• OrgIndustryOther (string)
• OrgAddress (string)
• OrgWebsite (string)
• OrgEmail (string)
• AdditionalInfo (string)
• IncidentPhone (string) Phone number that was called
• IncidentPhoneProvider (string) Phone provider that was called
• IncidentPhoneIsPersonal (bool)
• IncidentPhoneIsBusiness (bool)
• ConsumerPhone1 (string)
• ConsumerPhone2 (string)
• ConsumerEmail (string)
• ConsumerSalutation (string)
• ConsumerFirstName (string *)
• ConsumerLastName (string *)
• ConsumerAddress
  • Country (string *)
  • Province (string)
  • City (string *)
  • PostalCode (string)
  • Line1 (string *)
  • Line2 (string)
• InteractionType (string – one of the following)
  • phone-live
  • phone-rec
  • phone-rec-hold-for-live
  • phone-fax-sound
  • phone-nobody-online
  • phone-not-answered
  • phone-voice-mail
  • fax
• ConsumerLanguage (string “en” or “fr”)
• CallObjectives (Array)
  • Type (string – one of the following)
    • sell
    • win
    • survey
    • political
    • donation
    • debt-bill-collector
    • public-service-info-msg
    • appointment
    • overdue
    • unknown
  • Details (string)
• PreviousInteractions (Array of strings – in the following)
  • purchase-during-call
  • purchase-within-18m
  • purchase-morethan-18m
  • asked-about-product
  • contract-expired
  • personal-info-provided
  • service-estimate
• CallInterdictionRequests (Array of strings – in the following)
  • during-call
  • prev-14d
  • prev-refused

Response Body

The response body is a JSON object.

• Id (string) – Internal use only
• Reference (string) – Reference number assigned to this complaint
• AddedAt (datetime)
• AddedByChannelId (string) – Internal use only

Endpoint

• The endpoint for getting the list of industries is: https://public-api.lnnte-dncl.gc.ca/v1/DynamicData/Industries
• The REST method to use is GET

Request Body

• The request body is empty

Response Body

The response body is a JSON array.

• Id (string) – the uuid to use when filing a complaint
• Name (string) – the industry name